Change of Mind

Please choose carefully.

Due to the custom and made-to-order nature of many of our products, Demir Leather does not offer refunds, exchanges or returns for change of mind, incorrect selection, colour preference, or if the product does not meet personal expectations.

Custom Orders

Custom-made, made-to-order, special order, clearance, floor stock and sale items cannot be cancelled, returned or exchanged once production has commenced.

Natural Material Variations

Demir Leather products are crafted using genuine leather, timber and other natural materials. Variations in colour, grain, texture, markings, creasing and finish are natural characteristics and are not considered defects.

Product samples, photographs and swatches are indicative only.

Damaged or Faulty Products

Customers should inspect all products upon delivery.

If your order arrives damaged, defective or incomplete, please notify Demir Leather within 48 hours of delivery and provide:

• Your order number;

• Photographs of the issue;

• A description of the damage or defect.

Where required under Australian Consumer Law, we will repair, replace or refund products that have a major fault.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law.

 

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Contact Us

For all shipping, delivery or returns enquiries, please contact:

Demir Leather
Email: info@demirleather.co
Phone: 9748 8888
Website: demirleather.com.au